H11VE Performance / Support
KEEP THE WORK
CONNECTED.
Talk to H11VE
Account, training, privacy or program-access questions.
Email supportYour email app opens when you choose this link. No records or diagnostic logs are attached automatically.
Common questions
How do I get help?
Email H11VE.PERFORMANCE@gmail.com with a brief description and the app version, if available. Avoid passwords, payment details, detailed health records, workout evidence or identity documents in your initial message.
Where are my saved workouts?
Open Today or Training Calendar. Unfinished drafts stay on the device and in the account that created them. Pending workouts enter history after server confirmation. Reconnect and retry a retained submission rather than creating another copy.
How do I export or delete my data?
Open Account → Data for a reviewed export, or Account → Security for account-deletion review. Deletion requires identity verification and a final confirmation. For help accessing the account, contact support.
How do I manage coach sharing?
Open Account → Sharing. Choose each category separately and save your choices. Stopping sharing removes future access through those permissions; information already lawfully downloaded cannot automatically be recalled.
What happens when I cancel a subscription?
Manage Apple-billed subscriptions through Apple subscription settings. Canceling, deleting the app and deleting the H11VE account are separate actions. Separately purchased programs remain available after subscription cancellation, subject to account and service availability. Keep included PDFs you wish to retain.
How do I request an Apple refund?
For Apple-billed purchases use Apple’s refund process. The draft program terms preserve mandatory rights and Apple refunds; H11VE does not offer discretionary program refunds.
Can youth athletes enroll?
Youth enrollment is currently closed. A future invitation-only pilot for ages 13–17 requires finalized guardian verification and consent protections. Children under 13 are not eligible.