Privacy Policy

H11VE Performance LLC · A Delaware limited liability company, as supplied by the owner

Effective date: [TO BE CONFIRMED]
Mailing address: 12 Golf View Dr., Trabuco Canyon, CA 92679
Contact: H11VE.PERFORMANCE@gmail.com

1. About this policy

H11VE Performance LLC (H11VE, we, us) provides workout programs, training tools, subscriptions and a platform connecting athletes with independent coaches. This policy explains how we handle personal information through our applications, websites and related services. Initial availability is limited to the United States.

2. Information we collect

We receive information from you, authorized coaches or guardians where applicable, connected services you enable, payment platforms and the technical operation of our services.

• Account information: name, email, account identifiers, role and authentication information.
• Eligibility and consent: date of birth, country, policy acknowledgments, sharing permissions and applicable guardian records.
• Training: programs, workouts, results, goals, assessments, notes and coaching relationships.
• Health and wellness: readiness responses, body measurements, nutrition, recovery and information you choose to record.
• Connected services: records you authorize us to import where available, potentially including workouts, distance, heart rate, sleep, heart-rate variability and estimated aerobic fitness.
• Competitions: aliases, entries, scores, evidence, reports and moderation decisions.
• Purchases: subscription status, purchased programs, transaction identifiers and information needed to verify or restore access.
• Technical and support: device/application information, security/request logs and communications you send us.

3. How we use information

We collect only information reasonably needed for these purposes. We do not sell personal information or share it for cross-context behavioral advertising. We do not use private training or health information for targeted advertising or to train general-purpose AI models.

Before introducing optional features that send personal information to third-party AI providers, we will explain the processing and obtain appropriate permission.

• Create and secure accounts; deliver programs and paid features.
• Record training and display progress; enable authorized coaching and sharing.
• Verify purchases and restore access; administer approved competitions.
• Provide support, resolve problems, prevent misuse, protect users and meet legal obligations.

4. Health information and connected services

Sensitive health and wellness information is private by default. Connecting Apple Health or another service does not automatically authorize coach access or public disclosure. We explain which information is requested and why.

You can withdraw connection permissions. Disconnecting stops future imports but does not necessarily delete information already imported. Use available deletion controls or contact us to request removal. H11VE is not an emergency monitoring service.

5. Sharing and access

Independent coaches receive information through authorized coaching relationships and your sharing settings. A new coaching relationship does not automatically grant historical private health access.

Competition results are shared according to visibility explained before participation. Private health reports and coaching notes are excluded from published results; evidence is restricted to authorized recipients.

Service providers process information needed for hosting, authentication, databases, payments, communications, security and support under appropriate restrictions. We may disclose information when reasonably necessary for legal process, misuse investigations, rights or safety. Information may transfer in a business transaction subject to applicable protections and notice.

[VERIFY complete provider list and processing scope, including Supabase, Vercel, Apple, Expo and any communications, analytics or crash providers.]

Revoking sharing prevents further access through the affected H11VE permissions. It cannot automatically recall information already downloaded by an authorized recipient. Independent coaches must handle retained information under their applicable privacy and legal obligations.

6. Payments

Apple processes Apple in-app payments under its own terms and privacy policy. H11VE does not receive full payment-card details from Apple. We process transaction and entitlement information to manage subscriptions, deliver programs, restore purchases and address payment support requests.

7. Youth privacy

Youth enrollment is currently closed. H11VE intends to offer an invitation-only United States pilot for athletes aged 13–17 only after guardian-verification and consent procedures are established and implemented. Children under 13 are not eligible.

Before youth enrollment opens, we will provide the finalized Youth/Guardian Consent Notice and required protections. Historical youth information is not automatically published when an athlete turns 18.

8. Retention

We retain information only as long as reasonably necessary for its disclosed purpose, including providing services, security, disputes and legal obligations. When no longer needed, we delete or appropriately de-identify it.

• Account, training and health: [CONFIRM period and deletion triggers].
• Competition evidence and moderation: [CONFIRM period].
• Eligibility and consent: [CONFIRM period].
• Purchase/accounting records: [CONFIRM applicable period].
• Technical/security logs: [CONFIRM period].
• Backups: [CONFIRM maximum period and deletion process].

9. Your controls and rights

Manage sharing, disconnect sources and request access, correction, export or deletion. Account deletion is available in the app. Some information may be retained where required or permitted by law; applicable exceptions will be explained.

Canceling a subscription, deleting an account and disconnecting a source are separate actions. Subscription cancellation does not delete the account or separately purchased programs.

[VERIFY hosted coach/workspace deletion and athlete-record retention: local implementation preserves athletes' canonical actuals and selected historical export details; private coach notes and licensed prescriptions are excluded from athlete exports.]

Depending on law, additional rights may include withdrawing consent, appealing a privacy decision or contacting a regulator. We may verify identity and will comply with applicable deadlines. Contact H11VE.PERFORMANCE@gmail.com; avoid detailed health records in the initial email.

10. Security and processing locations

We use reasonable administrative, technical and organizational safeguards appropriate to the information. No system guarantees absolute security.

Providers process information in [VERIFIED COUNTRIES/REGIONS]. United States-only availability does not mean all processing occurs in the United States.

[ADD required state-specific disclosures or a separate consumer-health data notice after applicability review.]

11. Changes

We will update the effective date when this policy changes, provide appropriate notice of material changes and obtain additional consent where required.